Privacy Policy | My Site 1

Effective Date: 31/03/2025

At Laser and Skin Belfast, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or visiting our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data:

A. Personal Identification Information

Full name
Date of birth
Contact details (email, phone number, address)
Emergency contact information

B. Health & Medical Information

Relevant medical history
Current medications or health conditions
Treatment history and skincare concerns

C. Financial and Transactional Information

Payment details (processed via secure third-party providers)
Appointment history

D. Website Usage Data

IP address, browser type, location data
Pages visited, time spent on site
Cookie preferences and analytics

2. How We Use Your Information

We process your data for the following lawful purposes:

To provide aesthetic and skincare treatments
To schedule and manage appointments
To maintain clinical and insurance-compliant records
To respond to enquiries and provide customer support
To send service-related communications and appointment reminders
To provide marketing updates (with your consent)
To analyse website usage and improve our services

3. Legal Basis for Processing

We rely on one or more of the following legal bases to process your data:

Consent – You have given clear consent for us to process your personal data (e.g. for marketing communications)
Contractual necessity – Data is needed to provide services to you
Legal obligation – Processing required by UK law or regulatory bodies
Legitimate interest – For improving services, securing systems, and customer support (when it doesn’t override your rights)

4. How We Store and Protect Your Information

We take appropriate security measures to safeguard your data:

Electronic records are stored on encrypted, password-protected systems
Access to sensitive data is restricted to trained staff only
We use reputable, GDPR-compliant third-party services (e.g. booking and payment systems)
Physical documents (if any) are securely locked and disposed of appropriately

5. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share your data:

With medical professionals or insurers for legitimate treatment purposes
With service providers for appointment scheduling, data hosting, or payments (all GDPR-compliant)
When required by law or public authority

All third-party providers are contractually obligated to protect your data.

6. Marketing Communications

With your permission, we may send occasional updates, promotions, or skincare tips. You can opt out at any time by:

Clicking “unsubscribe” on marketing emails
Emailing us at: info@laserandskinbelfast.co.uk

7. Your Data Rights

Under UK GDPR, you have the right to:

Access the data we hold about you
Request corrections to inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent at any time
Object to or restrict certain processing
Request data portability

To exercise your rights, please contact us using the details at the end of this policy.

8. Data Retention

We retain personal and medical records in accordance with regulatory guidelines and insurance requirements:

Medical/aesthetic records: typically 7–10 years
Financial transactions: 6 years for tax compliance

Data is securely deleted or anonymised when no longer required.

9. Cookies & Website Tracking

Our website may use cookies to personalise your experience and collect usage data. You can control cookies via your browser settings. Please refer to our Cookie Policy for more information.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18 years old without parental or guardian consent.

11. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on our website with a revised effective date.

12. Contact Us

For questions, requests, or to exercise your rights under this policy, contact:

Laser and Skin Belfast
📧 info@laserandskinbelfast.co.uk
📍 257 Lisburn Road, Belfast, BT9 7EN
📞 02896005408

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Last Updated: 31/03/2025